If something feels off—like changes to your profile, unexpected messages, or login alerts—you might be worried that someone else has accessed your account. If you think someone else may have accessed your account, here's what to do straight away.
Steps to take right away:
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Log out of all devices (if you can):
- Open the Badoo app, go to your Profile > Settings > Log out
- On Badoo Web, click your profile icon > Log out
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Change the password for your linked login method, if you have one (Apple ID, Facebook*, Google, or your phone number)
- If you use Apple, Facebook, or Google, change your password for that account
- If you use phone number login, contact your network provider
- Change your email account password (especially if you receive verification codes by email)
*You can only log in or sign up using Facebook via the Badoo app.
Tips for staying secure:
- Don’t share your login details or verification codes with anyone
- Set up a passkey for Badoo to add an extra layer of protection and stop anyone from accessing your account if your device is lost or stolen
- Turn on two-factor authentication (2FA) for your Apple, Google, or Facebook accounts
- Be cautious of messages that ask for personal information; these may be phishing attempts
If you're still concerned about your account, reach out to our Support team, and we'll help you investigate.