Current issues we’re aware of
💡Tip: Keeping your app up to date helps prevent most bugs and ensures you always have access to the latest features and fixes.
Our team is aware of the following issues and is actively working on a fix. We understand how frustrating this can be, and we want to assure you that resolving these bugs is a top priority:
- Favourites and Visitors not visible for some members
- Likes tab notification showing even though the list is empty
- Captcha code not appearing while trying to log in
While there isn’t a current workaround, you can try the troubleshooting steps listed below to see if they help in the meantime.
We know how important your connections are, and we want to make sure you can keep making meaningful ones without interruption. If you’re having trouble using Badoo, try these troubleshooting steps before reaching out for support:
Check your internet connection
A weak or unstable internet connection can cause issues with loading profiles, sending messages, or updating your account.
- Make sure you’re connected to Wi-Fi or have a stable mobile data signal
- Try toggling Airplane Mode on and off
- If possible, test Badoo on another Wi-Fi network or data connection to rule out connection issues
Update or reinstall the app
Outdated app versions can lead to glitches or crashes.
- Visit your device’s App Store (iOS) or Google Play Store (Android)
- Search for Badoo and check for an Update button
Force close and reopen the app
If Badoo isn’t responding, fully close it from your recent apps list, then reopen it.
- On Android, you can also go to Settings → Apps → Badoo → Force stop, then reopen the app
Log out and back in
Sometimes simply signing out can refresh your session.
- Tap your profile icon → Settings → scroll down → Log out
- Close the app completely, then open it and log in again
See our dedicated article for further troubleshooting tips if you're having issues with logging in.
Clear cache and app data (Android only)
Cached files (small bits of data your app or browser saves to help things load faster—like images, profile details, or pages you visit often) can sometimes cause bugs or slow loading.
- Go to Settings → Apps → Badoo → Storage → Clear Cache
- If issues persist, you can also tap Clear Data (this won’t delete your account)
Check your app permissions and storage space
Badoo needs certain permissions and storage to run properly.
- Make sure Badoo has permission to access your location, camera, photos, and notifications
- If your device’s storage is nearly full, try deleting unused apps or files—low storage can cause apps to slow down or crash
Turn off battery saver, VPNs, or ad blockers temporarily
Sometimes these settings can interfere with how Badoo connects to the internet or runs in the background. Try turning them off briefly to see if this resolves the issue.
Restart your device
Turn your phone off completely for about 30 seconds, then turn it back on. Restarting clears background processes that can sometimes cause apps to freeze or crash.
Still having trouble?
If you’ve tried these steps and things still aren’t working quite right, our Support Team is here to help.
You can find all the ways to reach us in our Ways of contacting us article. When you get in touch with our Support team, having the following details ready will help us get to the bottom of things faster:
- The exact issue you’re experiencing
- A screenshot (if possible)
- Your device type and operating system
- A brief description of what you were doing when the issue happened
We’ll work to get things sorted out for you as quickly as possible.